Privacy Policy

Introduction

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder, including the amended provisions pertaining to electronic documents and records. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between you and Josgiri Hospital ("we", "us", "our", or "Hospital"). Its terms become effective upon your acceptance, whether directly or indirectly, in electronic form (including by using the website) and govern the relationship between you and Josgiri Hospital in relation to your use of www.josgirihospital.com (the "Website").

This document is published in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, which require publication of a privacy policy for the collection, use, storage, and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing your information or using the facilities available on the Website, you consent to the collection, storage, processing, and transfer of your personal and non-personal information as described in this Privacy Policy.

Information We Collect

To provide certain services, including appointment booking, enquiries, and patient care coordination, we may ask you to provide information such as your name, contact number, email address, gender, age, address or PIN code, and, where relevant to your treatment, medical history and health-related information.

This information helps us respond to appointment requests, coordinate care with our doctors and departments, and improve the services offered on our Website. We only collect information that is reasonably required for these purposes.

Information that is freely available in the public domain, or furnished under the Right to Information Act, 2005 or any other applicable law, is not treated as sensitive personal information under this Policy.

Cookies and Website Usage Data

To improve your experience on our Website, we may use cookies or similar technologies to recognise your browser and understand how our pages are used. Unless you voluntarily identify yourself, such as by submitting an enquiry or appointment form, we have no way of knowing who you are from a cookie alone.

Our servers may automatically record limited technical information about your visit, such as your IP address, browser type, and pages viewed. This information does not identify you personally and is used to maintain the security of the Website, improve performance, and understand how visitors use our services.

Links to Other Websites

Our Website may contain links to third-party websites, such as insurance partners or government health portals. This Privacy Policy applies only to our own Website. We are not responsible for the privacy practices or content of any third-party sites, and we encourage you to review their respective privacy policies.

How We Share Your Information

We do not sell, rent, or trade your personal or medical information. We may disclose your information without your prior consent only in the following limited circumstances:

(a) When required by law, or requested by a court, government agency, or regulatory authority, for purposes such as verification of identity, prevention or investigation of offences (including cyber incidents), or compliance with applicable regulations.

(b) With our own hospital staff, consulting doctors, diagnostic partners, and administrative teams strictly for the purpose of providing you medical care, processing appointments, or billing, and always subject to appropriate confidentiality obligations.

Information Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. This includes access controls, secure storage practices, and periodic review of our data handling procedures.

While we work to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and any information you choose to share through public or unsecured channels is done at your own risk.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any information collected under an earlier version of this Policy will continue to be used consistently with the terms under which it was originally collected.

Your Consent

By using this Website and its services, you consent to the collection, storage, processing, and, where applicable, sharing of your information as described in this Privacy Policy. You agree that such use will not cause any wrongful loss to you or any other person.